Product certification bodies or MBIE (in certain circumstance) can suspend or revoke a product certificate at any time for reasons including:

  • a breach of the Scheme Rules, the certificate’s conditions or the certification body’s procedures

  • a critical non-conformity

  • failure to pay fees

  • if the certificate holder changes a product characteristic significantly without prior notification

  • misuse of the Mark of Conformity

  • the certificate has been obtained by fraud or misrepresentation

  • the product no longer meets the criteria and standards for certification

  • any other certification for that building method or product has been revoked or cancelled

  • the Building Code has been amended and no longer applies to the certified product

Before suspending or revoking a certificate the issuing product certification body or MBIE must give the certificate holder a reasonable opportunity to be heard.

As a certificate holder, you can withdraw a certificate at any time if you no longer wish to have your product CodeMark certified.

If your certificate is suspended or revoked or you have chosen to withdraw it, it is your responsibility to notify your regular customers. You must also immediately stop using the certificate or any references to it as well as the CodeMark Mark of Conformity.

CodeMark Certificate Status Update

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Compliance Guidance

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Complaint process about concerns relating to CodeMark certificates

Concerns about a building product with a CodeMark certificate should, in the first instance, be brought to the attention of the product certification body.

Product certificates are the property of the certification body and it is only the certification body that can make any alterations or corrections to the certificate. Therefore if there is any doubt about the contents of the certificate, the appropriate response is to deal directly with the certification body which will investigate and discuss with the certificate holder as required.

Contact details for the certificate holder and its product’s certification body can be obtained from the certificate itself.

If you are not satisfied with the outcome of the certification body’s investigation you may then refer the complaint to JAS-ANZ

JAS-ANZ (the Joint Accreditation System of Australia and New Zealand) is the organisation appointed by MBIE as responsible for assessing, monitoring and accrediting product certification bodies. It must also investigate the actions of certificate holders where appropriate.

The certification body should always be given a reasonable timeframe to investigate and resolve a complaint before any complaint is made to JAS-ANZ. What is defined as a reasonable timeframe is likely to depend on a range of factors including the extent and type of the complaint. MBIE’s role is to monitor the performance of JAS-ANZ. Complaints should generally only be referred to MBIE if JAS-ANZ appears to be failing to fulfil its obligations.​

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